Last updated: 5 August 2026
1. Information you provide
Whalephin may receive information that you voluntarily provide, such as your name, email address, telephone number, preferred dates, guest numbers and enquiry details.
2. Booking information
Online reservations are completed through NightsBridge. Information submitted on that platform is handled under the booking provider’s own terms and privacy practices.
3. How information is used
Information may be used to answer enquiries, assist with reservations, communicate arrival details, provide guest support and meet reasonable administrative or legal obligations.
4. Website information
The website may record limited technical information through hosting logs or future analytics services. Any analytics or cookie tools added later should be disclosed here before publication.
5. Sharing information
Personal information is not intended to be sold. It may be shared with service providers where needed to process a booking, operate the website or meet a lawful requirement.
6. Retention and security
Reasonable steps should be taken to protect information and retain it only for as long as it is needed for the purpose for which it was collected.
7. Your questions and requests
For questions about personal information, contact joy@whalephin.co.za or call +27 82 493 3251.